Love notes welcome
Frequently asked questions
What is 14kt gold fill?
Gold-filled is made by adding a layer of 14 or 12 karat gold to a high-quality brass core, creating a tarnish-resistant surface where only gold is exposed. The gold is permanently bonded together using heat and pressure. With proper care, your gold-filled jewelry can last as long as any solid gold piece of jewelry.
Is your jewelry nickle free?
Yes. We use 14kt Gold Fill and .925 Sterling Silver. Both, are nickel-free.
Does your jewelry have a warranty?
Yes! We offer a 60 day warranty for all chain and clasp defects. Email us right away to coordinate a repair. If it’s been more than 60 days, or it’s a different issue, please email us at firstname.lastname@example.org so we can work towards a solution for you.
What is the return and exchange policy?
We will gladly accept returns or exchanges for any reason as long as it is shipped back within 14 days of the order being delivered.
Original shipping costs are non-refundable.
For exchanges and returns: We always offer free shipping.
How do I care for my jewelry?
Use only warm water and a mild soap-based detergent to clean your jewelry. If you have to scrub, use a soft baby toothbrush and be gentle. Never use a tissue or any other paper-based material to clean the pieces.DO NOT dip any Aerlume Jewelry pieces into a jewelry cleaning solution as this could cause corrosion or damage to your pieces.
Made with heart, made to last
We want you to love your Aerlume jewelry as much as we loved crafting it—and we want it to last as long as possible. You’ll receive everything you need to care for your Aerlume pieces with your first order, but if they’re less than perfect upon arrival? Return shipping and repair is on us. Always.