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CONTACT

Love notes welcome

Inquiring about a custom piece? Trying to track an order? Peruse our Frequently Asked Questions, and if you can’t find the answer to your question, drop us a line. Love notes always welcome.

Contact

Do you have a question? I can help! Whether it's a custom jewelry inquiry or a question about a recent order or if you just want to send some love my way. I'm here for you! You can expect an answer within 24 hours. Thanks so much for stopping by!

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Frequently asked questions

Gold-filled is made by adding a layer of 14 or 12 karat gold to a high-quality brass core, creating a tarnish-resistant surface where only gold is exposed. The gold is permanently bonded together using heat and pressure. With proper care, your gold-filled jewelry can last as long as any solid gold piece of jewelry.

Yes. We use 14kt Gold Fill and .925 Sterling Silver. Both, are nickel-free.

Yes! We offer a 60 day warranty for all chain and clasp defects. Email us right away to coordinate a repair. If it’s been more than 60 days, or it’s a different issue, please email us at hello@aerlumejewelry.com so we can work towards a solution for you.

We will gladly accept returns or exchanges for any reason as long as it is shipped back within 14 days of the order being delivered.

Please note:

Original shipping costs are non-refundable.

For exchanges and returns: We always offer free shipping.

Use only warm water and a mild soap-based detergent to clean your jewelry. If you have to scrub, use a soft baby toothbrush and be gentle. Never use a tissue or any other paper-based material to clean the pieces.DO NOT dip any Aerlume Jewelry pieces into a jewelry cleaning solution as this could cause corrosion or damage to your pieces.

OUR GUARANTEE

Made with heart, made to last