Shipping & Returns
What is the return and exchange policy?
Original shipping costs are non-refundable.
For exchanges and returns: We always offer free shipping.
Return Shipping Label: You have 10 days from creating the return label for the package to be scanned / sent for the return to be accepted.
When will my order ship?
All orders are made by hand and usually take 3-5 business days to ship. Custom orders can take up to 2 weeks to ship. Expedited shipping methods are available at check out.
Will my order be gift wrapped?
You can select gift wrapping at checkout for a small additional fee.
How will I know when my order ships?
You will receive a shipping confirmation email that includes a tracking number when your order is fulfilled.
What is 14kt gold fill?
Gold-filled is made by adding a layer of 14 or 12 karat gold to a high-quality brass core, creating a tarnish-resistant surface where only gold is exposed. The gold is permanently bonded together using heat and pressure. With proper care, your gold-filled jewelry can last as long as any solid gold piece of jewelry.
Is your jewelry nickle free?
Yes. We use 14kt Gold Fill and .925 Sterling Silver. Both, are nickel-free.
How do I care for my jewelry?
Use only warm water and a mild soap-based detergent to clean your jewelry. If you have to scrub, use a soft baby toothbrush and be gentle. Never use a tissue or any other paper-based material to clean the pieces. DO NOT dip any Aerlume Jewelry pieces into a jewelry cleaning solution as this could cause corrosion or damage to your pieces.
Does your jewelry have a warranty?
Yes! We offer a 60 day warranty for all chain and clasp defects. Email us right away to coordinate a repair. If it’s been more than 60 days, or it’s a different issue, please email us at firstname.lastname@example.org so we can work towards a solution for you.
I do not sell, share or trade any information you supply to me with a third party. Any information I collect is used to provide you with a better shopping experience and to notify you via email of promotions and upcoming sales. If you would prefer not to receive these emails, you may opt out by changing your Email Notifications status.
How do I put in my Mini Hoop earrings?
Check out our Mini Hoops tutorial!
If you love the length of a necklace you already own, use a ruler, tape or measuring app to determine your preferred necklace length.
If the size of your necklace isn't right, we offer exchanges within 14 days of delivery so you can make sure you get size you desire.
Pendant Necklaces: We offer most pendant necklaces in a 16” and 18” length with extenders. If we offer other sizes in that necklace, you will see it listed.
Chokers: Our choker necklaces are adjustable from 13–15”, unless noted otherwise.
All our bracelets are made in a standard size of 7". However, we are always happy to make your bracelet smaller or larger. Please leave us a note at checkout or email email@example.com if you’d like to make a specific size.
You can check that the 7” standard bracelet length is a good fit for you by taking a quick measurement. You’ll need a piece of string and a measuring tape, ruler, or measuring app on your phone.
Simply wrap the string around your wrist and mark the desired length. Check that length against your measuring device. If it’s much smaller or larger than 7”, let us know what length you’d prefer, in inches.