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Free shipping on orders U.S. $75+

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Love notes welcome

Inquiring about a custom piece? Trying to track an order? Peruse our Frequently Asked Questions, and if you can’t find the answer to your question, drop us a line. Love notes always welcome.

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Frequently asked questions

Gold-filled is made by adding a layer of 14 or 12 karat gold to a high-quality brass core, creating a tarnish-resistant surface where only gold is exposed. The gold is permanently bonded together using heat and pressure. With proper care, your gold-filled jewelry can last as long as any solid gold piece of jewelry.

Yes. We use 14kt Gold Fill and .925 Sterling Silver. Both, are nickel-free.

Yes! We offer a 60 day warranty for all chain and clasp defects. Email us right away to coordinate a repair. If it’s been more than 60 days, or it’s a different issue, please email us at hello@aerlumejewelry.com so we can work towards a solution for you.

We will gladly accept returns or exchanges for any reason as long as it is shipped back within 14 days of the order being delivered.

Please note:

Original shipping costs are non-refundable.

For exchanges and returns: We always offer free shipping.

Use only warm water and a mild soap-based detergent to clean your jewelry. If you have to scrub, use a soft baby toothbrush and be gentle. Never use a tissue or any other paper-based material to clean the pieces.DO NOT dip any Aerlume Jewelry pieces into a jewelry cleaning solution as this could cause corrosion or damage to your pieces.

OUR GUARANTEE

Made with heart, made to last